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We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Game Changers and help us write the next chapter in the SCJ story.

Analyst, Customer Fulfillment

Location: Makati, Quezon PH

Notice

This position is no longer open.

Job Number: 1062

Position Title: Analyst, Customer Fulfillment

External Description:

Summary:

This position reports to the Customer Fulfillment Associate Manager. The role requires the individual to process customer orders for a portfolio of accounts and the resolution of internal and external customer queries accurately and on a timely basis.

Essential Duties and Responsibilities:

  • Proactively manages order and solve issues pertaining to customer orders.
  • Liaise with customers to coordinate delivery dates based on stock availability / prioritize destinations especially during reception windows.
  • Day to day liaison between the Logistics Service Providers (LSP) and the Sales, Logistics & Finance Departments.
  • Escalation of stock allocation and customer service issues to the team leader.
  • Management of customer inquiry resolution through development and implementation of action plans to eliminate the root problem.
  • Identify and implement process improvements and identifies efficiencies and best practices.
  • Conduct trade visits with sales representatives.
  • Collaborates with E-commerce department to solve systems issues.
  • Develop and maintain customer service performance reporting system.

Required Skills / Experience / Competencies:

  • Bachelor’s in Industrial Engineering, Business or equivalent.
  • Minimum 1 to 2 years of experience in SAP or in a similar capacity, preferably in an MNC environment.
  • Good in Microsoft Office and any Enterprise Resource Planning (ERP) system.
  • Good English and Japanese communication and written skills.

Preferred Skills / Experience / Competencies:

  • Prior Customer Service experience would be an added advantage.
  • Fresh Graduates are encouraged to apply.

Job Requirements:

  • Full Time, Mondays to Fridays, 8am to 5pm.
  • Overtime may be required based on critical deliverables.

City: Makati

State: Quezon

Country: Philippines

Community / Marketing Title: Analyst, Customer Fulfillment

Company Profile:

EEO Employer Verbiage:

Location_formattedLocationLong: Makati, Quezon PH

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