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Analyst , Customer Fulfillment


This position is no longer open.

Job Number: 395

Position Title: Analyst, Customer Fulfillment

External Description:

Summary of the role

Reports to the Customer Fulfillment Associate Manager, and accurately and timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries

Detailed Roles and Responsibilities 

  • Proactive order management and anticipating and solving issues relating to customer orders
  • Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
  • Day to day liaison between LSP and local country (Sales, Logistics & Finance Departments)
  • Escalation of stock allocation and customer service issues to Team Leader
  • Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem
  • Identifies and implements process improvements and identifies efficiencies and best practices
  • Conducts trade visits with sales representatives if required and visits local country as representative of SSC as necessary
  • Collaborates with E-commerce department to solve systems issues
  • Develops and maintains customer service performance reporting systems to assist local country in efficient management of its business

Requirements: Experience and Qualifications:

  • Good oral & written communication skills
  • Ability to work on own initiative and prioritize tasks
  • Ability to work under pressure and strong attention to detail
  • Good team player who works well with others
  • Demonstrated flexibility/adaptability
  • A strong sense of urgency
  • Open to changes
  • Fluent or strong English and Mandarin desired
  • College Degree or equivalent on the job experience
  • Previous Customer Services experience
  • Must be a fluent English speaker
  • SAP experience (desirable)

City: Makati

State: Quezon

Country: Philippines

Community / Marketing Title: Analyst , Customer Fulfillment

Company Profile:

EEO Employer Verbiage:

Location_formattedLocationLong: Makati, Quezon PH

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