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Analyst , Customer Fulfillment

Notice

This position is no longer open.

Job Number: 395

Position Title: Analyst, Customer Fulfillment

External Description:

Summary of the role

Reports to the Customer Fulfillment Associate Manager, and accurately and timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries

Detailed Roles and Responsibilities 

  • Proactive order management and anticipating and solving issues relating to customer orders
  • Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
  • Day to day liaison between LSP and local country (Sales, Logistics & Finance Departments)
  • Escalation of stock allocation and customer service issues to Team Leader
  • Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem
  • Identifies and implements process improvements and identifies efficiencies and best practices
  • Conducts trade visits with sales representatives if required and visits local country as representative of SSC as necessary
  • Collaborates with E-commerce department to solve systems issues
  • Develops and maintains customer service performance reporting systems to assist local country in efficient management of its business

Requirements: Experience and Qualifications:

  • Good oral & written communication skills
  • Ability to work on own initiative and prioritize tasks
  • Ability to work under pressure and strong attention to detail
  • Good team player who works well with others
  • Demonstrated flexibility/adaptability
  • A strong sense of urgency
  • Open to changes
  • Fluent or strong English and Mandarin desired
  • College Degree or equivalent on the job experience
  • Previous Customer Services experience
  • Must be a fluent English speaker
  • SAP experience (desirable)

City: Makati

State: Quezon

Community / Marketing Title: Analyst , Customer Fulfillment

Company Profile:

SC Johnson is a family company dedicated to innovative, high-quality products, excellence in the workplace and a long-term commitment to the environment and the communities in which it operates. Based in the USA, the company is one of the world's leading manufacturers of household cleaning products and products for home storage, air care, pest control and shoe care, as well as professional products. It markets such well-known brands as GLADE®, KIWI®, OFF!®, PLEDGE®, RAID®, SCRUBBING BUBBLES®, SHOUT®, WINDEX® and ZIPLOC® in the U.S. and beyond, with brands marketed outside the U.S. including AUTAN®, TANA®, BAMA®, BAYGON®, BRISE®, KABIKILLER®, KLEAR®, MR MUSCLE® and RIDSECT®. The 130-year-old company, which generates $10 billion in sales, employs approximately 13,000 people globally and sells products in virtually every country around the world. www.scjohnson.com

EEO Employer Verbiage:

Location_formattedLocationLong: Makati, Quezon PH

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