SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE.

We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Game Changers and help us write the next chapter in the SCJ story.

Analyst , Customer Fulfillment

Notice

This position is no longer open.

Job Number: 395

Position Title: Analyst, Customer Fulfillment

External Description:

Summary of the role

Reports to the Customer Fulfillment Associate Manager, and accurately and timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries

Detailed Roles and Responsibilities 

  • Proactive order management and anticipating and solving issues relating to customer orders
  • Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
  • Day to day liaison between LSP and local country (Sales, Logistics & Finance Departments)
  • Escalation of stock allocation and customer service issues to Team Leader
  • Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem
  • Identifies and implements process improvements and identifies efficiencies and best practices
  • Conducts trade visits with sales representatives if required and visits local country as representative of SSC as necessary
  • Collaborates with E-commerce department to solve systems issues
  • Develops and maintains customer service performance reporting systems to assist local country in efficient management of its business

Requirements: Experience and Qualifications:

  • Good oral & written communication skills
  • Ability to work on own initiative and prioritize tasks
  • Ability to work under pressure and strong attention to detail
  • Good team player who works well with others
  • Demonstrated flexibility/adaptability
  • A strong sense of urgency
  • Open to changes
  • Fluent or strong English and Mandarin desired
  • College Degree or equivalent on the job experience
  • Previous Customer Services experience
  • Must be a fluent English speaker
  • SAP experience (desirable)

City: Makati

State: Quezon

Country: Philippines

Community / Marketing Title: Analyst , Customer Fulfillment

Company Profile:

EEO Employer Verbiage:

Location_formattedLocationLong: Makati, Quezon PH

Not ready to apply? Join our Talent Community!