BEST PEOPLE. BEST PLACE.

As a family company, we’re as committed to our employees as we are to our customers. That means along with investing in product development, we invest in people, too. Career opportunities to work/life programs, we make SC Johnson the kind of family you’ll want to join.

Analyst, Customer Fulfillment

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Job Number: 784

Position Title: Analyst, Customer Fulfillment

External Description:

Summary of the Role

Reports to the Customer Fulfillment Associate Manager, and accurately and timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries

 

Job Description

  • Proactive order management and anticipating and solving issues relating to customer orders
  • Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
  • Day to day liaison between LSP and local country (Sales, Logistics & Finance Departments)
  • Escalation of stock allocation and customer service issues to Team Leader
  • Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem
  • Identifies and implements process improvements and identifies efficiencies and best practices
  • Conducts trade visits with sales representatives if required and visits local country as representative of SSC as necessary
  • Collaborates with E-commerce department to solve systems issues
  • Develops and maintains customer service performance reporting systems to assist local country in efficient management of its business

Job Requirements

  • Solid accuracy and attention to detail
  • Demonstrated flexibility/adaptability
  • A strong sense of urgency
  • Process improvement orientation; Ability to work on own initiative and prioritize tasks
  • Flexibility to address critical business needs
  • Background working in multi-cultural environment advantage
  • Ability to work under pressure and strong attention to detail
  • Good team player who works well with others
  • Open to changes
  • Good oral & written communication skills; Fluent or strong English and Bahasa Indonesia  language desired
  • Strong ability with Microsoft Office tools and other computer systems
  • Prefers background in SAP but not required

 

What’s on offer

On top of a competitive salary package, the successful candidate will be entitled to impressive employee benefits like:

  • Health, Fitness and Vacation programs
  • Profit sharing based on company profits
  • Personal and Professional development programs via formal professional development plans and training and e-learning opportunities. 

If you see yourself in the above description and want to be part of a great place to work then join our SCJ family by clicking on the appropriate link.

 

 

City: Makati

State: Quezon

Community / Marketing Title: Analyst, Customer Fulfillment

Company Profile:

SC Johnson is a family company dedicated to innovative, high-quality products, excellence in the workplace and a long-term commitment to the environment and the communities in which it operates. Based in the USA, the company is one of the world's leading manufacturers of household cleaning products and products for home storage, air care, pest control and shoe care, as well as professional products. It markets such well-known brands as GLADE®, KIWI®, OFF!®, PLEDGE®, RAID®, SCRUBBING BUBBLES®, SHOUT®, WINDEX® and ZIPLOC® in the U.S. and beyond, with brands marketed outside the U.S. including AUTAN®, TANA®, BAMA®, BAYGON®, BRISE®, KABIKILLER®, KLEAR®, MR MUSCLE® and RIDSECT®. The 130-year-old company, which generates $10 billion in sales, employs approximately 13,000 people globally and sells products in virtually every country around the world. www.scjohnson.com

EEO Employer Verbiage:

Location_formattedLocationLong: Makati, Quezon PH

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