SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE.

We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Game Changers and help us write the next chapter in the SCJ story.

Analyst, Customer Fulfillment

Notice

This position is no longer open.

Job Number: 784

Position Title: Analyst, Customer Fulfillment

External Description:

Summary of the Role

Reports to the Customer Fulfillment Associate Manager, and accurately and timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries

 

Job Description

  • Proactive order management and anticipating and solving issues relating to customer orders
  • Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
  • Day to day liaison between LSP and local country (Sales, Logistics & Finance Departments)
  • Escalation of stock allocation and customer service issues to Team Leader
  • Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem
  • Identifies and implements process improvements and identifies efficiencies and best practices
  • Conducts trade visits with sales representatives if required and visits local country as representative of SSC as necessary
  • Collaborates with E-commerce department to solve systems issues
  • Develops and maintains customer service performance reporting systems to assist local country in efficient management of its business

Job Requirements

  • Solid accuracy and attention to detail
  • Demonstrated flexibility/adaptability
  • A strong sense of urgency
  • Process improvement orientation; Ability to work on own initiative and prioritize tasks
  • Flexibility to address critical business needs
  • Background working in multi-cultural environment advantage
  • Ability to work under pressure and strong attention to detail
  • Good team player who works well with others
  • Open to changes
  • Good oral & written communication skills; Fluent or strong English and Bahasa Indonesia  language desired
  • Strong ability with Microsoft Office tools and other computer systems
  • Prefers background in SAP but not required

 

What’s on offer

On top of a competitive salary package, the successful candidate will be entitled to impressive employee benefits like:

  • Health, Fitness and Vacation programs
  • Profit sharing based on company profits
  • Personal and Professional development programs via formal professional development plans and training and e-learning opportunities. 

If you see yourself in the above description and want to be part of a great place to work then join our SCJ family by clicking on the appropriate link.

 

 

City: Makati

State: Quezon

Country: Philippines

Community / Marketing Title: Analyst, Customer Fulfillment

Company Profile:

EEO Employer Verbiage:

Location_formattedLocationLong: Makati, Quezon PH

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